Servicing the Baltimore
Hours of Operation:
Mon -Fri 8:30 am - 5:00 pm
Phone: (410) 697-1834
Cancellations that are made less than 24 hours prior to your appointment time will result in a $70 cancellation fee if you are a new customer.
We are a small and local company, and our employees plan and rely on their work schedules. If you decide that you can not keep your appointment time please let us know as soon as possible.
We provide text or email reminders for all first time appointments. We ask that you respond and confirm our reminder. If we do not hear back from you by the morning of your appointment, it will be treated as a cancellation ($70 fee). In the event we arrive to a confirmed appointment and you are not home to let us in, there is a $70 lock out fee. If you are an existing customer, we typically send reminders still but we highly suggest providing a key or other mode of access once we have established a business relationship.
We accept check, cash, and venmo as payment. Sorry we do not accept credit cards.
Supplies and Equipment:
We provide all supplies and equipment. In the event you have something special you would like us to use in you're home, we ask that you provide that to us and we will let you know when it's running low.
Customer Responsibilities and Complaints:
We will do all that we can to clean your home according to our checklist and our high standards. We just ask that you declutter your home as much as possible before our visit and have a mostly empty sink. Dishes can affect your quote negatively. Per our checklist, we do not wash dishes or do laundry. We strictly clean the home itself and the furniture in the home. We will turn your bed if you request it and leave sheets out for us :)
We are all human and make mistakes. In the event we miss something on the checklist, please let us know within 48 hours of your original appointment time. We are happy to correct the issue as long as it is brought to our attention in a timely manner.